We want you to love your new products as much as we do! So if you are not satisfied with your purchase, know that we do offer a 30-day return policy from date of delivery (*please note the products below that are unable to be refunded if opened or used).
If you’d like to make a return or an exchange, please ship the product or products back to us at the address detailed further below. While we do offer complimentary shipping for most purchase orders, we do not provide pre-paid shipping labels for returned items. Once we receive the return, we will issue a full refund of the purchase price, or provide an exchange of the products, within 1-2 business days of processing.
Please note that the 30-day return policy does not cover products that have been used beyond reasonable usage from the date of delivery. No refunds will be issued for products returned in empty condition.
Original shipping costs (if applicable) are non-refundable. If an order is refused or returned due to customer decision or error, only the product cost will be refunded. Further, please note that duties, taxes, or any customs fees paid on international or cross-border shipments are non-refundable. These fees are collected and paid directly to the applicable authorities and thus cannot be refunded.
Once shipped, please keep the tracking number saved and readily available in the event a package needs to be located post-shipment.
Please include with the return your Name, Email, and Order # so we can more easily identify your return.
Return Shipping Address:
ELLEMES Medical Spa 5505 Peachtree Dunwoody Road Suite 630 Atlanta, GA 30342
