1. Are you an Authorized Retailer?
Yes absolutely! All products sold from our spa are gauranteed authentic, as we are an authorized retailer of all products sold. But don’t just take our word for it, we encourage you to check the authenticity of our products for yourself here!
2. Do you offer a Loyalty Rewards program?
We do! You can earn ELLEMES™ Loyalty Rewards by signing up for our Loyalty Rewards program here. Get 500 Loyalty Rewards just for signing up! Also get rewarded for each purchase you make, in addition to following us on social media!
3. Who selects which products are sold at ELLEMES?
All products sold at ELLEMES™ Medical Spa are hand picked and vetted by our highly trained Licensed Estheticians Lauren Siso and Sadie Colan, both of which operate out of our Atlanta-based Medical Spa under the supervision of Medical Director Dr. Chip Cole. Together, we offer over 40+ years of combined skincare training and experience, so you can rest assured all products we sell are among the best and most effective on the market!
1. When will my order be shipped?
We aim to ship all products the same or next business day (business days are Monday - Friday excluding holidays) if in stock. In uncommon cases, we may run into temporary shipping delays due to manufacturer back orders. We will notify you via email if an order is expected to be significantly delayed.
2. When will my order arrive?
We ship most orders same or next business day (business days are Monday - Friday excluding holidays) using either USPS or UPS. Typical delivery times can be between 2 - 7 business days after shipment. Please note that delivery times do very depending on the distance from our spa location (Atlanta, GA) and the final destination. Also please be aware of potential delays that do occur within the post office which may be out of our control.
1. What is your return policy?
We want you to love your new products as much as we do! So if you are not satisfied with your purchase, know that we do offer a 30-day return policy from date of delivery. If you’d like to make a return or an exchange, please ship the product or products back to us at the address detailed further below. While we do offer complimentary shipping for most purchase orders, we do not provide pre-paid shipping labels for returned items.
Once we receive the return, we will issue a full refund of the purchase price, or provide an exchange of the products, within 1-2 business days of processing. Please note that the 30-day return policy does not cover products that have been used beyond reasonable usage from the date of delivery. No refunds will be issued for products returned in empty condition.
Once shipped, please keep the tracking number saved and readily available in the event a package needs to be located post-shipment.
Please include with the return your Name, Email, and Order # so we can more easily identify your return.
Return Shipping Address:
ELLEMES Medical Spa
5505 Peachtree Dunwoody Road
Atlanta, GA 30342